Returns process

In the unlikely event that you are not completely satisfied with your purchase, you can return it and we will happily issue a full refund. The items must be in an unused condition with their original packaging. If the packaging is damaged, we may refuse a return.

To begin your returns process, please contact our Customer Service Team using one of the methods below and we will arrange a free collection at a time that is convenient for you.

• Email customer.service@mscdirect.co.uk
• Phone 0800 66 33 55
• Complete the returns form using the button below

We strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, you may return the item within 14 days of receiving it. To initiate a return, please contact our customer service team to obtain a return authorization number. Items must be returned in their original condition, unused, and in the original packaging. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees. Refunds will be processed within 14 business days of receiving the returned item.

Please note that non-catalogue and specially ordered items cannot be returned.

Returns will not be accepted unless accompanied by a return authorisation number on your shipping label. Your returns authorisation number will be provided by customer services.

All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to MSC Industrial Supply, Wednesbury, WS10 7WP.

Claims must be made within 14 days of receipt of merchandise or they will not be accepted.

Materials returned after 14 days from the date of shipment will not be accepted.

Altered or etched items will not be accepted.

Computer Software: Unopened software may be returned for credit. Opened software will be replaced only if defective.

Repairs: Please call our Contact Centre at 0800 66 33 55 for the address and phone number of the authorised service centre nearest you.