Regarded as the UK's most prestigious customer service award, the Customer Satisfaction Awards recognise consumer and B2B businesses that have implemented successful customer service strategies. The independent panel of judges indicated that it was impressed with MSC's strategic approach to customer service, noting the company's commitment to continual improvement through the use of performance measurements, such as Net Promotor Score, Trustpilot reviews and customer surveys.

"We consider our customers in every aspect of our business to ensure their experience is outstanding at each touchpoint. We continually make improvements to serve our customers so that we ultimately can help improve the productivity and efficiency of their operations," said Joanne Camm, Head of Customer Experience for MSC UK. "Although we approach every day with a keen focus on supporting our valued customers, we are pleased and humbled that our dedicated and talented team of associates has been recognised as being among the very best in the UK for their commitment to serving customers."

The Institute of Customer Service independently evaluates its accredited members against other top-performing organisations by interviewing customers and company associates. MSC is measured against the highest service level sector within the UK and ranks quite favourably against many top consumer brands, such as Amazon, John Lewis and Superdrug.